Before you begin
Frequently asked questions
What merchants ask us most often before opening a workspace. Missing an answer? Write to us.
- What is OmniManager?
- OmniManager is a business management console for merchants and distributors in Central Africa. It brings together store management, stock, product catalog, orders, deliveries, customers, accounting and mobile money payments in one tool.
- Does OmniManager work without internet?
- Yes. An order entered offline is saved on your device and automatically synced when the connection returns, so you can keep selling during an outage.
- What payment methods are supported?
- Airtel Money and Moov Money payments are automatically matched to their orders. Payment on delivery and cash collection are also handled.
- Does OmniManager handle accounting?
- Yes. Sales, collected payments and stock movements feed a journal and general ledger without re-entry. The console produces the trial balance, balance sheet, income statement and exports for your accountant from a chart of accounts you set up.
- How much does OmniManager cost?
- Each new workspace starts with a complete free trial, no credit card needed. Pricing for paid plans is published on the Pricing page.
- Does OmniManager handle multiple stores?
- Yes. Each store has its own stock and sales while sharing a central catalog: a price or product page change spreads to all stores without re-entry.
- Is there an app for delivery riders?
- Yes. Delivery riders have a dedicated mobile screen showing the next delivery run, the route and proof of delivery, designed to be used with one hand.
- Can I limit what each team member sees?
- Yes. Access is assigned by role and permission: a seller sees their sales and stock, a manager sees margins, and accounting is visible only to authorized users.
- Is OmniManager suitable for a service business?
- Yes. Beyond products, the console handles services and appointments, option groups or extras, and the order of catalog sections visible to your customers.
- Can I sell online with OmniManager?
- Yes. A store attached to the same catalog is included, with media gallery and traffic metrics. Product pages can also be published to WhatsApp, Instagram, Facebook, TikTok and Telegram from the console.
- How does the console alert you to problems?
- A resolution center gathers automatically detected anomalies — stock discrepancies, payments without orders, pending deliveries — and workflows let you create reminders that trigger and close on their own when conditions are met.
- Do my data belong to me and can I export them?
- Yes. Your workspace belongs to you and sales, stock and accounting data export from the console. Data handling details are on the Privacy page.
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